Questions
“Shipping time”
Slow (Post Office)
- Europe 8-12 working days
- North America 15-20 working days
- South America 15-20 working days
- Russia 12-15 working days
- Rest of the world 15-20 working days
- Canada 15-25 working days
Express ( DHL, ELTA Courier)
- Greece 1-2 working days ( FREE Shipping)
- Europe 2-3 working days
- North America 3-5 working days
- South America 3-5 working days
- Russia 4-7 working days
- Rest of the world 3-5 working days
- Canada 3-5 days
Please note that most of our products are made to order ( check product description ). So the estimated delivery time of your order will be the time we need to make the product plus the shipping time.
Return Policy
- Return through your local DHL carrier, and attach the return labels that will be sent to you after contacting us. Return is FREE for orders shipped with DHL, if you have chosen the standard shipping method then you need to send the package to the national post office and the cost is on the buyer. (Only for Europe)
- For returns made from countries outside the European Union please contact us to arrange the return!
- You have the right to return any item for a refund, within 14 days of receiving your original order. For fur coats and jackets, you have to return them within 5 days.
- All goods will be inspected on return.
- We will refund the price of the products and not the shipping costs.
- When you return an item you are not obligated to tell us the reason you are returning it. You can return it to the address you will find on our contact info.
- When we will receive the item we will give you a full refund of the product on your account.
- You have to return the item as you received it, with the labels on it and in the package.
- Please notice that some screens are changing the color of the product, please have that in mind when you choose a product and check it on different screens if you have the possibility to avoid any mistakes.
- If a customer wants special changes to the original design ( add details, add a collar, make it longer or shorter, change sleeve design, etc..) we can make it, but we will not accept a return or exchange of the product.
- When you return a sale product the refund will be 15% less than the value of what you paid.
How to return a package ( From European Union Countries )
- If you have ordered your product with Express shipping please, use the DHL return label that will be sent to you after contacting us. The return is free.
- If you have ordered with the post office please send it back with the post office, the shipping cost is on the buyer! Also before sending it back please contact us.
When you send back the package to us, it’s necessary to send us with mail the tracking number so we can track the package you return!
How to return a package ( From Countries Outside Of the European Union )
- Please return the package using your country’s post office, the shipping cost is on the buyer. The return address is Greece, Kozani 50100, 6 Verias, Haute Acorn!
When you send back the package to us, it’s necessary to send us with mail the tracking number so we can track the package you return!
How to return a package ( From Greece )
- For returns made from Greece please return the products with ELTA COURIER, the cost is on us, so you don’t have to pay anything.
- Just complete the form that you will find in the package and put it again inside, write our address on the package and return it with the Elta courier!
Failed Orders
If you try to order a product from our store and the transaction can not process please contact your bank and also us.
Cancel an Order
You can cancel any order before shipment, the cancelation fee is 3,5%. For fur coats, the cancelation fee is 5,5%. For made to order products the cancelation fee is 15% and 20% if the fur coat is a Chinchilla or Sable.
Customs and Taxes
When you order products from Haute Acorn for shipment to destinations outside of the European Union, an estimate of the Import Fees (“Import Fees Deposit”) may be levied on those items in your order. With your authorization, these funds are used by the carrier or another agent to pay the Import Fees on your behalf (or the recipient’s behalf) to the appropriate authorities of the destination. The payment of import fees is the responsibility of the recipient and is levied based on the laws of the destination into which the products are being shipped. For all customers, we don’t cover all customs and import duties. You will be responsible for any customs and import duties payable.
On 31 December 2020, the transition period for the United Kingdom’s withdrawal from the EU ended. This means that the UK is now formally a third country and EU law no longer applies there.
For the purposes of customs, the UK is treated as any other non-EU country as of 1 January 2021. In particular, customs procedures and formalities now apply to trade between the UK and the EU.
However, in accordance with the agreed Protocol on Ireland and Northern Ireland, EU customs rules and procedures generally continue to apply to goods entering and leaving Northern Ireland.
In case of refusal to pay customs duties, the product will return back to us, after we receive the package we will send the refund but 20% will be deducted from the final refund.
“How long will it take to make your fur coat?”
In the description of every product, we write how many days we need to make it.
Usually, we need 3-5 days if there are pelts on the fabric, if not we need 7-14 days to make, you will be informed by mail if there are no pelts to make your order and how long it will take!
All fur accessories are in stock, and they are shipped a day after your order, or the same day if the order occurred before 14:00 pm (GMT +2). Fur slides are made to order in every size (1-2 business days handling time).
”What is the quality of our furs?”
All the fur clothing and accessory that you will find on our site are made of pelts that are sold in certified auctions, Saga, NAFA, Kopenhagen furs, ALC, the pelts originated from unique farms that produce the world’s finest pelts.
Quality and welfare are important to us and as such we do not use fake or low-quality fur in any of our items.
We also offer more economically priced fur items using cropped pelts. If a product is made from cropped fur pelts we will clearly indicate this in the product description.
”How you can be sure about the size.”
Just give us your bust, waist, hips, and sleeves measurements and we will make your fur coat fit perfectly on your body.
”Payment methods”
You can pay through PayPal, debit, or credit card, for orders in Greece we also accept payment on delivery.
“How do we ship the fur to you?”
We use Elta Courier, Hellenic Post Service, and DHL for the safe and reliable transfer of our products.
