red fur headband

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Questions

“Shipping time”

Slow (Post Office)

  • Europe 8-12  working days
  • North America 15-20 working days
  • South America 15-20 working days
  • Russia 12-15 working days
  • Rest of the world 15-20 working days
  • Canada 15-25 working days

Express (TNT, DHL, ELTA Courier)

  • Greece 1-2 working days ( FREE Shipping)
  • Europe 2-3  working days
  • North America 3-5 working days
  • South America 3-5 working days
  • Russia 4-7 working days
  • Rest of the world 3-5 working days
  • Canada 3-5 days

Please note that most of our products are made to order ( check product description ). So the estimated delivery time of your order will be the time we need to make the product plus the shipping time.

 

Return Policy

 

  • Return through your local DHL carrier , attach the return labels that you will find in the package on the return. (Only for Europe) 
  • For returns made from countries outside European Union please return via post office, the return cost is on the buyer. 
  • You have the right to return any item for a refund, within 14 days of receiving your original order.
  • The charges and the shipping cost for the return of the goods are your responsibility.
  • All goods will be inspected on return.
  • We will refund the price of the products and not the shipping costs.
  • When you return an item you are not obligated to tell us the reason you are returning it. You can return it on the address you will find on our contact info.
  • When we will receive the item we will give you a full refund of the product on your account.
  • You have to return the item as you received it, with the labels on it and in the package.
  • Please notice that some screens are changing the color of the product, please have that in mind when you choose a product and check it in different screens if you have the possibility to avoid any mistakes.
  • If a product is costumized especially for your needs we don’t accept returns.

 

Failed Orders

If you try to order a product from our store and the transaction can not proccess please contact with your bank and also with us.

 

Costums and Taxes

For all customers, we dont cover all customs and import duties.  You will be responsible for any customs and import duties payable.

If you are living in a non European Union country and you want to avoid your country’s taxes it is better to choose slow (post office) shipping option! 

 

“How long will it take to make your fur coat?”

In the description of every product we write how many days we need to make it. 

Usually we need 3-5 days if there are pelts on the fabric, if not we need 7-14 days to make, you will be informed by mail if there are no pelts to make your order and how long it will take!

All fur accessories are in stock, and they are shipped a day after your order, or the same day if the order occured before 14:00 pm (GMT +2). Fur slides are made to order in every size (1-2 bussiness days handling time).

”What is the quality of our furs?”

All the fur clothing and accessory that you will find in our site is made of pelts that sold in certified auctions, Saga, NAFA, Kopenhagen furs, ALC  , the pelts origined from unique farms that produce the world’s finest pelts.

Quality and welfare are important to us and as such we do not use fake or low quality fur in any of our items.

We also offer more economically priced fur items using cropped pelts. If a product is made from cropped fur pelts we will clearly indicate this in the product description.

”How you can be sure about the size.”

Just give us your bust, waist, hips and sleeves measurements and we will make your fur coat fit perfectly on your body. 

”Payment methods”

You can pay through paypal, debit or credit card, for orders in Greece we also accept payment on delivery.

“How do we ship the fur to you?”

We use Elta Courier, Hellenci Post Service, DHL and TNT for the safe and reliable transfer of our products.

 

 

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